Managed IT: is it right for your SMB?

Running your IT in-house takes time and skills. Many SMBs have little of either. Managed IT answers this : a provider takes care of your IT, in your place. Here is how it works.

Managed IT, in plain terms

It means you delegate the management of your IT. A provider takes on all or part of your estate : workstations, servers, network, software, security and user support. You pay a flat fee, often monthly, and you keep the decisions in your hands.

What it usually covers

• Monitoring of the equipment and the backups.
• Updates and security.
• Support when a user has a problem.
• Advice on the changes to plan for.
• Handling of failures and incidents.

Each contract is set to your needs. You can delegate everything, or only part.

The benefits for an SMB

• A single contact who knows your setup.
• Predictable costs, instead of emergency spending.
• Fewer failures, because problems are caught before they break everything.
• Time given back to your teams, who focus on their work.

The signs it is time to consider it

• Your failures keep repeating and cost you.
• No one in-house really has time to manage the IT.
• You are not sure about your security or your backups.
• You are growing and your IT struggles to keep up.

How to choose one well

Ask the provider the right questions.

• Who answers when I call, and how fast ?
• What is included, and what costs extra ?
• How are my backups managed and tested ?
• Can I get my data back and leave easily ?

A good provider answers clearly, without jargon.

Our approach

We often start with an audit to understand your situation. Then we propose follow-up sized to your organisation, not too much and not too little. You keep control, we handle the day to day.

Thinking about managed IT? Explore our support and maintenance, or get in touch.